Following the above link will take you the “Roadmap for Patient and Family Engagement in Healthcare”. This is an amazing internet tool for practice. This was developed by Moore Patient Care and Center for Patient and Consumer Engagement at American Institutes for Research
This was born out of healthcare research. Stresses how patient and family engagement can enhance service user experience and decrease costs. I see this not only applying to healthcare organizations, this may also be useful for mental health and social services agencies. Please share this with your agency leadership. If you ARE the agency leadership than “A Roadmap for Patient and Family Engagement” is required reading.